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For Customers before September 1, 2011 please Click Here.

About Us
American Residential Warranty (ARW) is nationally recognized as a leading innovator in the Home Protection services industry, and our focus on outstanding service and customer satisfaction is a core part of our success. With years of Home warranty experience , top tier partners and plan administration by the owners of an A+ rated insurance company (By AM Best) we are able provide top quality service to homeowners throughout the country. You can feel secure when you purchase a home service plan from ARW. We will be there when you need us!

At ARW, our goal is to provide the best possible customer experience in the Home Warranty industry. And while we know that great customer experience requires great service - it doesn't start there! It starts with finding the right home protection plan for you, and we make it simple to customize the exact plan to fit your needs and your budget. We make it easy for you to find the plan that works for you, you can conveniently sign up online, or call us and speak with one of our friendly, courteous, and knowledgeable customer service representatives who can help you choose the right coverage. We even offer a variety of plans and flexible payment options, so ARW home protection is available to fit almost any home and budget.

Once your home is protected by ARW, you will have access to our state of the art customer service call center. You can call us 24/7 to report a problem with any home system or appliance covered under your plan - and you will always speak to a real person! When a claim is placed, we take care of everything from preliminary troubleshooting, to locating the right contractor, to dispatching a qualified service technician who will work with you to best fit your schedule. If the repair is covered under your plan, ARW will cover all diagnosis, parts, labor, and installation costs for the repair, minus a small service fee*.

Peace of Mind
ARW has teamed up with TWG, a premiere national insurance company with an A+ rating (by AM BEST), to provide an extensive national service network of over 29,000 licensed and insured contractors, plus several major national service providers. It offers our customers the ultimate peace of mind.

Our Partnership With TWG
American Residential Warranty is proud to be partnered with TWG, the owner of Virginia Surety, and the world's largest single source warranty provider! With almost 50 years of experience in the industry, and the support of 1,800 employees and over $5 billion in assets, you can rest assured that your ARW home warranty plan is backed by one of the best and most respected companies in the business - which means we have the financial security to assure your plan will always be honored!

With their State of the Art Administration Center, TWG is a natural choice for ARW as we aim to provide the best home warranty experience available. Our customers enjoy 24x7x365 claims administration and dispatching, and world-class customer service provided by over 600 product specialists (with multilingual specialists available). So your call will always be handled by a live person, and your covered claims will always be dispatched quickly and efficiently. With back up claims administrative centers in different locations, your claim will be handled even in the case of any type of weather event or emergency.

The Warranty Group's comprehensive national service network of over 30,000 licensed contractors, as well as professional service partnerships with Sears, GE, Whirlpool and Carrier, mean that we have the ability and expertise to get the right contractor out to your home the first time to handle your claim quickly, and the knowledge to carry out quality repairs on the systems and appliances your family depends on. And to make sure only top rated servicers are dispatched to your home, a sophisticated servicer ranking program is utilized, which is based on past performance, customer feedback, and overall commitment to service excellence.

With our plans backed and administered by TWG, our customer satisfaction is unsurpassed in the industry!

FAQs

Q: What is a Home Warranty Plan?
A: A home warranty plan helps protect a homeowner from the high costs of unexpected breakdowns of their home systems and appliances. The plan normally provides for the service, repair and replacement of certain components of appliances and systems that fail due to normal wear and tear.

Q: Why would I need a Home Warranty Plan?
A: A Home Warranty provides you with an easy, convenient and affordable way to resolve many of the common repair issues in your home. With your home warranty, you only need to contact one company to receive many different services, saving you time and frustration. A Home Warranty can reduce the out of pocket expenses from appliance or system breakdowns that would not otherwise be covered by your home owner's insurance policy.

Q: How do I get service?
A: If an appliance or system that is covered by your plan stops working, you can either call (800) 341-3624 or submit a request online. A customer service representative will receive your service request and will then send a work order to the appropriate contractor in your area. The contractor will call you back to schedule a time for your repair. A small service fee will be due per breakdown , unless otherwise noted in the Terms and Conditions.

Q: What is the deductible or trade service fee?
A: Please see your Home Service Agreement for your deductible or trade service fee, or ask your customer service representative. For example, if you need both your air conditioner and your interior electrical system serviced, a deductible or trade service fee will be incurred for each trade needed (ie. an HVAC technician and an electrician.) We will cover multiple appliances on the same visit under the same deductible.

Q: How long does it take to receive service?
A: ARW will get you service as quickly as possible, and promise that we will initiate performance of services for non-emergencies in no more than 48 hours after the request is submitted. For emergency service, we will make all reasonable effort to initiate meaningful service within 24 hours after the request is submitted.

Q: Are there limits on repairs and replacements?
A: There is no limit on the number of times you may use our service, but there are limits on the amount we will spend to repair or replace each item covered by your plan. The limits will vary based upon the plan selected. Please see the Terms & Conditions to view detailed information about plans and limits.

Q: Why are the limits what they are?
A: We find that most repairs can be completed well within the limits. In addition, the limits allow us to keep our plan rates as low as possible and still ensure extraordinary service. If a covered repair costs more than the limit provides, we will pay the maximum amount and still provide you with significant savings.

Q: What happens if a covered appliance or system cannot be repaired?
A: If a covered appliance or system on the home plan cannot be fixed, we will replace the item in accordance with our Terms and Conditions. Please click on the "Terms" link at the bottom of this page to view detailed information about replacements.

Q: Why is there a 30-day wait period?
A: Since we do not come out to your home to do an inspection and determine the condition of your appliances and systems, this 30-day wait period helps protect us from pre-existing conditions.

Q: What happens if I sell my home?
A: When you sell your home, your home plan can be transferred to the new homeowners for a $39 transfer fee. A Home Warranty can help the buyers feel confident that your home systems and appliances have been and continue to be in good working order. Remember to purchase a new plan for your new home!

Q: What happens if I cancel?
A: Learn more about hour home plan cancellation in section H of the Terms & Conditions

What Is A Home Warranty?
American Residential Warranty has partnered with The Warranty Group to offer Customizable Home Protection Plans. It is specialized coverage for home systems and major appliance breakdowns. ARW Home Protection Plans offer a national network of service providers who perform quality repair and replacement services.

Why Do I Need A Home Warranty?
I already have a service contract/extended warranties on one (or a few) appliances/systems in my home, why do I need a home warranty?

You obviously see the benefits of owning a service contract. But why limit your coverage to just one or two appliances? A home warranty plan is an affordable way to cover several appliances and home systems all at once rather than covering individual appliances on their own. It's a much better value because you can cover almost your entire home for what it costs to cover three or four appliances individually. And, if you have more than one service contract, why not consolidate your payments into one comprehensive plan?

How Does It Work?
It couldn't be easier to get your home covered with ARW. No home inspection is required! Simply call or click the link below to sign up today, and your plan coverage takes effect in thirty (30) days. If any of your covered systems or appliances breaks down, you simply call our toll-free claims number and we take care of the rest! Sound simple? It is!

Convenience
Just call ARW's toll free service number for any major appliance or home system breakdown 24/7 365 Days a year (Emergency service included!). Our state of the art Administration and Dispatch Center, with over 600 Customer Service Reps to take your service calls, will dispatch the right technician for the job, working around your schedule.

Quality
Only pre-screened, licensed and bonded, highly qualified service technicians will be sent to your home! No more searching the web or the yellow pages for a repairman and hoping for the best.

Flexibility
For one low price, you can cover any/all of the major appliances and home systems you need. Simply pick the plan you want and select the payment option that works best for you.

Savings
Just one breakdown can more than pay for the entire cost of the plan. But if you have multiple breakdowns you can call as often as you need to, which will save you even more money. No more costly unexpected and unbudgeted repairs!*

Security
You never have to worry about your covered claims...All ARW Plans are underwritten and administered by an A+ Rated (By A.M. Best) Insurance Company (Virginia Surety Company, Inc.)

How Do I Place A Claim?
Just call the toll-free claims number, 1-800-341-3624, 24 hours a day, 7 days a week to report the breakdown of a covered item. Trained claims representatives will work with you to identify the possible cause of the breakdown, and if necessary dispatch the appropriate licensed technician in your area.

Suppose I Need a Repair. I Hate To Wait All Day For Service!
You won't have to. We will work to set an appointment that best fits your schedule.

Does It Cost Me Anything To Get The Repair Done?
You only pay a $55 service fee for each covered item. The service fee is payable at the time of service to the technician.

If the repair is not fixed the first time, do I have to pay $55 each time someone comes out to my house?
No! The $55 service fee applies to each repair or replacement, not each visit. Therefore, if it is necessary for a repair specialist to visit your home multiple times for one particular job, you still only pay $55. There is a 60 day parts and labor warranty on all repairs. So if the item fails again within that time frame you will not have to pay the service fee again.

How quickly can I expect to get my covered items repaired or replaced?
Claims are usually resolved within a week - the majority of them the same day as the service technician's visit to the home. Delays can occur when a special part needs to be ordered or if the system or appliance needs to be replaced.

Will I get reimbursed for items I have repaired or replaced outside the program?
Your home warranty plan only covers expenses that are reported and authorized prior to the repair to be eligible for reimbursement.

What happens if a failed system or appliance cannot be repaired?
If the covered item must be replaced, we will be responsible for replacing equipment of similar features, capacity and efficiency, but not necessarily for matching dimensions, brand, or color, within the terms and limits of the plan you select.

Claims/Customer Service
(800) 341-3624 (24/7/365)

Billing Inquiries
(877) 683-2885 (9:00-5:00 EST Mon-Fri)

By Postal Mail
1700 N. Dixie Hwy, Ste. 126, Boca Raton, FL 33432

By Email
Customer Service: customer_service@americanrw.com
Careers: careers@americanrw.com
Media: media@americanrw.com
Privacy: privacy@americanrw.com
Sales sales@americanrw.com

Disclaimer
The material shown on the American Residential Warranty website is provided only for informational purposes to educate you about our products. American Residential Warranty does not warrant that all of the information contained on its site is free of errors. Some of the information on this site is from public sources or with the approval of independent private sources and such information is provided on an "as-is" basis. American Residential Warranty also does not warrant that the use of the site will be uninterrupted or without error or that the site is free of viruses or other harmful items. Under no circumstances will American Residential Warranty have any liability for any direct, indirect, consequential, incidental or punitive damages arising out of or in any way connected to use of or access to this site.